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Original file line number Diff line number Diff line change
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{
"xdm:interaction": {
"xdm:channelType": "dynamic_chat",
"xdm:conversationId": "transcript-abc-123",
"xdm:crossChannelCorrelationId": "550e8400-e29b-41d4-a716-446655440000",
"xdm:authorRole": "person",
"xdm:participants": [
{
"xdm:identityMap": {
"Email": [
{
"xdm:id": "jane.doe@example.com",
"xdm:primary": true,
"xdm:authenticatedState": "authenticated"
}
],
"MKTO": [
{
"xdm:id": "lead-789",
"xdm:primary": false,
"xdm:authenticatedState": "authenticated"
}
]
},
"xdm:role": "person",
"xdm:isAuthor": true
},
{
"xdm:identityMap": {
"system_agent_id": [
{
"xdm:id": "instance-xyz-456",
"xdm:primary": false,
"xdm:authenticatedState": "ambiguous"
}
]
},
"xdm:role": "bot",
"xdm:isAuthor": false
},
{
"xdm:identityMap": {
"system_agent_id": [
{
"xdm:id": "org-001@AdobeOrg",
"xdm:primary": false,
"xdm:authenticatedState": "ambiguous"
}
]
},
"xdm:role": "system",
"xdm:isAuthor": false
},
{
"xdm:identityMap": {
"brand_agent_id": [
{
"xdm:id": "profile-john-smith-001",
"xdm:primary": false,
"xdm:authenticatedState": "authenticated"
}
]
},
"xdm:role": "agent",
"xdm:isAuthor": false
}
],
"xdm:content": [
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"message\",\"timestamp\":\"2026-02-17T10:00:00\",\"sender\":\"bot\",\"payload\":{\"text\":\"Hi! Welcome to our site. How can I help you today?\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"question\",\"timestamp\":\"2026-02-17T10:00:05\",\"sender\":\"bot\",\"payload\":{\"text\":\"What product are you interested in?\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"question_answer\",\"timestamp\":\"2026-02-17T10:00:15\",\"sender\":\"visitor\",\"payload\":{\"text\":\"Marketo Engage\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"info\",\"timestamp\":\"2026-02-17T10:00:20\",\"sender\":\"bot\",\"payload\":{\"text\":\"Great! Can I get your email address?\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"info_answer\",\"timestamp\":\"2026-02-17T10:00:30\",\"sender\":\"visitor\",\"payload\":{\"inputVal\":\"jane.doe@example.com\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"document\",\"timestamp\":\"2026-02-17T10:00:35\",\"sender\":\"bot\",\"payload\":{\"text\":\"Here's our product brochure:\",\"documentUrl\":\"https://cdn.example.com/docs/brochure.pdf\",\"documentClient\":{\"clientId\":\"client-abc-123\"}}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"milestone\",\"timestamp\":\"2026-02-17T10:01:00\",\"sender\":\"system\",\"payload\":{\"milestoneName\":\"Engaged\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"action\",\"timestamp\":\"2026-02-17T10:01:05\",\"sender\":\"system\",\"payload\":{\"actionType\":\"mapAttribute\",\"text\":\"Mapped lead attributes\",\"attributes\":[{\"key\":\"email\",\"name\":\"Email Address\",\"value\":\"jane.doe@example.com\",\"dataType\":\"string\"},{\"key\":\"product_interest\",\"name\":\"Product Interest\",\"value\":\"Marketo Engage\",\"dataType\":\"string\"}]}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"calendar_get\",\"timestamp\":\"2026-02-17T10:01:10\",\"sender\":\"bot\"}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"calendar_info\",\"timestamp\":\"2026-02-17T10:01:15\",\"sender\":\"bot\",\"payload\":{\"isSuccess\":true,\"response\":{\"profile\":{\"name\":\"John Smith\",\"avatar\":\"https://cdn.example.com/avatars/john.jpg\"}}}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"meeting_email_request\",\"timestamp\":\"2026-02-17T10:01:20\",\"sender\":\"bot\",\"payload\":{\"restrictedEmailDomains\":[\"gmail.com\",\"yahoo.com\"]}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"meeting_email\",\"timestamp\":\"2026-02-17T10:01:30\",\"sender\":\"visitor\",\"payload\":{\"type\":\"email\",\"inputVal\":\"jane.doe@acme.com\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"meeting_email_response\",\"timestamp\":\"2026-02-17T10:01:35\",\"sender\":\"system\",\"payload\":{\"type\":\"email\",\"inputVal\":\"jane.doe@acme.com\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"meeting_booking_request\",\"timestamp\":\"2026-02-17T10:02:00\",\"sender\":\"visitor\",\"payload\":{\"profileId\":\"profile-john-smith-001\",\"date\":\"2026-02-20\",\"time\":\"14:00\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"meeting_booking_response\",\"timestamp\":\"2026-02-17T10:02:05\",\"sender\":\"system\",\"payload\":{\"isSuccess\":true,\"response\":{\"attributes\":[{\"key\":\"meetingDate\",\"name\":\"Meeting Date\",\"value\":\"2026-02-20\",\"dataType\":\"date\"},{\"key\":\"meetingTime\",\"name\":\"Meeting Time\",\"value\":\"14:00\",\"dataType\":\"time\"}]}}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"live_chat\",\"timestamp\":\"2026-02-17T10:03:00\",\"sender\":\"system\",\"payload\":{\"status\":\"connected\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"live_chat_message\",\"timestamp\":\"2026-02-17T10:03:10\",\"sender\":\"agent\",\"payload\":{\"type\":\"text\",\"content\":\"Hi Jane, I'm John. Let me help you with Marketo.\",\"agentFirstName\":\"John\",\"agentAvatarUrl\":\"https://cdn.example.com/avatars/john.jpg\",\"date\":\"2026-02-17\",\"time\":\"10:03\",\"timezone\":\"America/Los_Angeles\",\"isSuccess\":true}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"assisted_response_prompt\",\"timestamp\":\"2026-02-17T10:04:00\",\"sender\":\"bot\",\"payload\":{\"text\":\"I can answer questions about our products using AI. What would you like to know?\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"assisted_response_question\",\"timestamp\":\"2026-02-17T10:04:10\",\"sender\":\"visitor\",\"payload\":{\"inputVal\":\"What is the pricing for Marketo Engage?\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"assisted_response_answer\",\"timestamp\":\"2026-02-17T10:04:15\",\"sender\":\"bot\",\"payload\":{\"text\":\"Marketo Engage pricing depends on your database size and selected modules. I'd recommend speaking with a sales rep for a custom quote.\",\"nudgeQuestion\":{\"text\":\"Would you like to know more about:\",\"choices\":[{\"id\":\"choice-1\",\"text\":\"Feature comparison\"},{\"id\":\"choice-2\",\"text\":\"Implementation timeline\"}]}}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"assisted_response_nudge_choice\",\"timestamp\":\"2026-02-17T10:04:25\",\"sender\":\"visitor\",\"payload\":{\"id\":\"choice-1\",\"text\":\"Feature comparison\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"assisted_response_feedback\",\"timestamp\":\"2026-02-17T10:04:30\",\"sender\":\"visitor\",\"payload\":{\"helpful\":true}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"assisted_response_affirmations_list\",\"timestamp\":\"2026-02-17T10:04:35\",\"sender\":\"bot\",\"payload\":{\"suggestedQuestions\":[{\"id\":\"sq-1\",\"text\":\"Tell me about integrations\"},{\"id\":\"sq-2\",\"text\":\"What support plans are available?\"}]}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"assisted_response_affirmation_choice\",\"timestamp\":\"2026-02-17T10:04:40\",\"sender\":\"visitor\",\"payload\":{\"questionId\":\"sq-1\"}}"
},
{
"xdm:contentType": "text",
"xdm:value": "{\"type\":\"assisted_response_end\",\"timestamp\":\"2026-02-17T10:05:00\",\"sender\":\"bot\",\"payload\":{\"text\":\"Thanks for chatting! Let me connect you with a specialist.\"}}"
}
],
"xdm:sourceMessageId": "transcript-abc-123"
},
"xdm:dynamicChatInteraction": {
"xdm:imsOrgId": "org-001@AdobeOrg",
"xdm:instanceId": "instance-xyz-456",
"xdm:playbookId": "playbook-101",
"xdm:pageUrl": "https://example.com/landing-page",
"xdm:dialogueName": "Product Demo Dialogue",
"xdm:leadTimeZone": "America/Los_Angeles"
}
}
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