A real-time, crowd-aware digital queue management system designed to eliminate long waiting times, reduce overcrowding, and optimize service efficiency in public and private service environments.
Traditional queue systems in banks, hospitals, and government offices suffer from:
- ⏳ Long and unpredictable waiting times
- 🧍 Overcrowded waiting areas
- ❌ Lack of real-time queue visibility
- 📉 Inefficient staff utilization
- 🔁 Manual and outdated token systems
These issues lead to poor user experience and operational inefficiency.
We built a Smart Digital Queue Management System that enables users to:
- 📱 Book tokens remotely
- ⏱️ Get estimated waiting time
- 🔔 Receive real-time notifications
- 📊 Track live queue status
- 📍 Avoid unnecessary physical waiting
- ✅ Online Token Booking (Virtual Queue)
- ✅ QR Code-Based Check-In
- ✅ Real-Time Queue Monitoring Dashboard
- ✅ Smart Notifications (SMS / App Alerts)
- ✅ Priority Queue (Senior Citizens / Emergency)
- ✅ Multi-Branch & Multi-Service Support
- ✅ Admin Control Panel
- ✅ Analytics & Reports
- ✅ Slot Booking System
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- Average service time per user
- Current queue length
- Time of day (peak vs non-peak)
- Service type
📊 This provides accurate and dynamic waiting time estimation
- React.js (TypeScript)
- Tailwind CSS
- ShadCN UI
- Vite
- Supabase (Backend-as-a-Service)
- PostgreSQL Database
- Authentication & Real-Time APIs
- GitHub (Version Control)
- Visual Studio Code
- User registers and logs in
- Selects service and uploads documents
- Staff verifies documents
- User books a time slot
- System generates token + QR code
- User visits center and scans QR
- Staff processes request
- Queue updates in real-time
- ⏳ Reduced waiting time by up to 30–40%
- 🧍 Reduced crowd density in service areas
- 📈 Improved service efficiency
- 😊 Better user satisfaction
- ⚡ Optimized staff utilization
- 🤖 Advanced ML-based prediction models
- 📍 GPS-based smart check-in
- 📲 Mobile app integration
- 🏢 Integration with government service portals
- 📊 Advanced analytics dashboard
This project is developed for academic and innovation purposes.