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💬 Need help?

👉 Check our documentation, community forum or Github issues page first!

If a solution isn't already available, please go to our community forum and create a new post detailing your issue.

📋 What to Avoid

  • ❌ Demanding immediate support

  • ❌ Posting in multiple channels simultaneously

  • ❌ Sharing sensitive information publicly

🏆 Our Expectations

  • ✅ Be respectful and inclusive

  • ✅ Search before posting

  • ✅ Provide detailed information when seeking help

  • ✅ Help others when you can

⏳ Response Times

  • Community Support: Usually within 24-48 hours

  • Bug Reports: Initial response within 3 business days

  • Feature Requests: Acknowledged within 5 business days

  • Security Issues: Within 24 hours

🔄 Support Escalation

If your issue isn't getting attention:

  • Wait 5 business days for initial response

  • Ping the issue with a polite comment

  • Tag relevant maintainers (check Contributors)

  • If still unresolved, send an email to our Support Team

📝 Documentation

📚 Learning Materials